New Normal Patient Experience

Our “New Normal”

We are ready to reopen our doors to you!

The health and safety of our patients and staff is our utmost priority. Rest assured, we are conducting our highest level of sanitation at all times.

We’re currently on skeletal work to limit the amount of people in the clinic and avoid overcrowding.

 

Safety Standards

 Our physiotherapists are practicing contact precautions by wearing protective gear such as face shields, masks and gloves in-line with the guidelines of Philippine Academy of Rehabilitation Medicine.

All areas will also be sanitized after every session.

 


BEFORE YOUR SESSION

1.) PATIENT SCREENING

A confirmation email will be sent to you with a QR code/link that will direct you to a form we have created for COVID-19 screening.

This form contains our clinic safety guidelines, the check-list of COVID-19 symptoms, and recent travels. It is essential that you complete this form on the day before each scheduled appointment.

If you are experiencing any symptoms, we ask that you contact our clinic and reschedule/ cancel your appointment.

2.) SAFETY PREPARATIONS BY OUR PTs

Our team will complete daily health screening before the beginning of every shift to make sure there is no possible COVID-19 risk, including temperature check.

 


DURING YOUR SESSION

1.) SOCIAL DISTANCING MARKS

We have visual markers spread throughout the clinic to guide you. We will also place labels on plinths and equipment in the gym to indicate if they have been sanitized and are ready for use.

2.) SANITIZING MEASURES

There will be an antibacterial rug at the entrance of the clinic. We request for you to leave your footwear at the shoe rack provided. You may choose to wear socks.

Your physiotherapist will guide you to the hand washing area. There are also alcohol dispensers distributed around the clinic for additional sanitization.

We will be providing treatment clothes. You may find them placed near the hand washing area. After you hand wash, you will be guided to the treatment room so you may change into the provided clothes.

3.) TREATMENT

We will be implementing open door policy for all our treatment rooms to ensure proper ventilation, as recommended by the Philippine Academy of Rehabilitation Medicine (PARM).

 


AFTER YOUR SESSION

1.) TIME TO SANITIZE

After changing back to your personal clothing, we request that you perform thorough hand washing before leaving the clinic. All touched areas and equipment (i.e., plinth, mats, chair) will be sanitized for the next use.

2.) CONTACTLESS PAYMENTS

We are promoting that contactless payments be settled prior to your visit. At this time, we are not accepting cash payments.

All payments may be done thru:

  • Bank Transfers to Unionbank
  • GCash
  • Debit / Credit Cards

©2020 ProHealth Sports and Spinal Physiotherapy Centres Philippines | Part of ProHealthAsia.com Healthcare Centres

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